Cancellation Policy

Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, Shannon Dufour Massage & Bodywork Specialist requires that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment. 

Please understand that our time is valuable, and when an appointment is scheduled, that block of time is being reserved just for you. When an appointment is missed or cancelled without proper notice being given, we miss the opportunity to fill that spot. 

Clients will generally be allowed a 15 minute grace period past their originally scheduled time. After that time, we will consider the appointment missed and it will be marked as a no-show. If you arrive late to your appointment, please understand that your session will need to be cut short in order to finish within the allotted time that was scheduled for you.

If you're needing to cancel or reschedule an appointment, please contact us at least 24 hours prior to your scheduled appointment. Same-day cancellations, last minute reschedules and no-call/no-shows will result in a cancellation fee equal to 50% of the total service amount that was scheduled. This fee must be paid in order to schedule any future appointments with us.

As a courtesy, we do send out a reminder text or email 48 hours prior to your appointment.The reminder will include the date and time of your upcoming appointment, and will be followed by a request for you to confirm your appointment.

If we are unable to reach you, please know that it is your responsibility to remember your appointment time. We understand that unforeseen circumstances can arise and we will do our best to work with you in the event of an emergency.  

We very much appreciate your business and compliance with our policy. Please don't hesitate to ask if you have any questions regarding our cancellation policy.